Vyom Numbers¶
Get an Indian phone number from Vyom for your agents. You don't need your own telephony account: calls and the number's monthly rent are paid from your credits.
Where to find it: Console menu, Telephony, Phone Numbers. The Vyom numbers card is at the top of the page.
Organisations that use Vyom numbers don't add their own SIP trunks or numbers. To use your own telephony provider instead, contact Vyom support.
How you get a number depends on how your organisation is registered:
- Business account: you submit your business documents once, then get numbers. See Business accounts.
- Individual account: you verify your identity once, then get numbers and phone lines. See Individual accounts.
The card shows the price for your account at the top.
Business accounts¶
Step 1: submit your business documents¶
You do this once. Every number you get afterwards uses the same documents.
- Enter your legal business name, exactly as it appears on the documents.
- Choose your Registration certificate (Certificate of Incorporation).
- Choose your GST certificate, if you have one. It's optional.
- Select Submit documents.
Files can be PDF, JPEG or PNG, up to 5 MB each. A clear, stamped and signed copy works best.
The card then says which documents were submitted, and when, and that they're under review. This usually takes a few minutes; refresh the page to check. When they're accepted, the card reads, for example, Business documents accepted on 3 Oct 2026, 09:36 IST: Certificate of Incorporation (incorporation.pdf).
If the documents aren't accepted, the card shows the reason. Correct the files or the name, and submit again.
Step 2: get a number¶
- Under Get a number, enter a City if you want one (for example
Bangalore), or leave it empty. - Select Search.
- Select Get this number next to the one you want, and confirm.
The first month's rent is taken from your credits straight away. GST was already paid when you bought the credits, so it isn't added again. The number is ready in a few seconds.
Monthly rent (business)¶
Each number renews on its own date. The card shows when each number renews and the time you need to pay rent by.
- 7 days before the pay-by time, Vyom sets next month's rent aside from your credits. Those credits can't be used for calls.
- On the renewal date, the rent is taken from what was set aside, and you get a confirmation email.
- If your credits can't cover the rent, the number shows rent due and you get a reminder email every morning. On the last two days it becomes a final notice. Add credits and the rent is set aside within 15 minutes.
- If the rent still isn't covered by the pay-by time, that number is released. It stops working and can't be got back.
Individual accounts¶
Step 1: verify your identity¶
The phone network requires this once. When your account is set up, the card first says Your Vyom phone line is being set up; the steps appear once it's ready. Work through them in order:
- Your details: select Use my profile details.
- PAN: select Verify PAN, then upload a copy of your PAN card.
- Aadhaar: select Verify with DigiLocker, sign in, and agree to share your Aadhaar. You come back to Vyom when it's done. Then upload a copy of your Aadhaar card.
- GST, if the card asks for it: select Verify GSTIN, then upload your GST certificate.
- Submit for verification: select Submit.
Files can be PDF, JPEG or PNG, up to 10 MB each. When the check is complete, the card says what was verified and when, for example Identity verified: PAN (name matched) and Aadhaar (via DigiLocker). PAN Card (pan.pdf) uploaded 7 Oct 2026, 8:58 pm IST. Submitted 7 Oct 2026, 9:03 pm IST.
Step 2: get a number¶
- Under Get a number, choose the type of number, for example Mobile, Landline or Toll-Free, and search.
- Select the number you want, and confirm.
Numbers renew on the last day of each month. The first month is charged in full, whatever day you start. If the month ends in fewer than 10 days, the card warns you: you pay a full month now and again on renewal.
Phone lines¶
A line carries one call at a time. Your account starts with one line, charged separately from your numbers.
- To take or make more calls at the same time, select Add a line and confirm. The first month is charged now, pro-rated if it's mid-month, then monthly with your numbers.
- Call forwarding needs two lines: one for the caller and one for the person the call is forwarded to. The card shows Call forwarding needs a second line until you have two, and agents can't forward calls until then. See Call FW & Escalations.
Monthly rent (individual)¶
All your numbers and lines renew together, on the last day of each month.
- 7 days before the pay-by time, Vyom sets aside the rent for all of them in one amount. Those credits can't be used for calls.
- If your credits can't cover it, you get a reminder every morning. On the last two days it becomes a final notice. Add credits and it's set aside within 15 minutes.
- When the rent is paid, you get a confirmation email.
- The pay-by time is 23:00 IST on the last day of the month.
- If the rent isn't covered by then, all your numbers and lines are released. A number without a line can't take calls, so they never renew separately. Released numbers can't be got back.
Choose the agents¶
Your new number appears in the Phone Numbers table below the card, with Vyom number in the Trunk column. From there:
- Add a dispatch rule to choose which agent answers calls to it.
- Use the pencil to choose which agent calls out from it. That agent's calls show this number as the caller ID.
You can have up to 5 Vyom numbers. Contact Vyom support if you need more.
Release a number¶
Select Release next to the number on the card, and confirm.
The number stops working at once and can't be got back. Rent already paid for the current month is not refunded. Its agents are removed from it.
If something goes wrong¶
| What you see | What it means and what to do |
|---|---|
| "Complete KYC verification first." | Finish KYC Verification, then come back. |
| "Only a Tenant Admin can do this." | Ask a Tenant Admin to submit documents, verify identity, or get or release numbers. |
| "You need … credits available to get a number." | Add credits, then try again. Credits held by calls in progress don't count. |
| "That number is no longer available." | Someone else took it. Search again and pick another. |
| "No numbers of this type right now." | Try another type of number. |
| "You have reached your limit of Vyom numbers." | Release a number, or contact Vyom support to raise the limit. |
| A number shows rent due | Add credits before the pay-by time shown on the card. |
| "Call forwarding needs a second line." | Add a line (individual accounts). |
| Calls to the number aren't answered | Check it has a dispatch rule. |
Need help?¶
Email support@eternascisense.com.