Billing & Payments¶
Vyom runs on credits. Calls, phone numbers and add-ons are paid for from your credit balance, and you add credits by paying online. 1 credit = ₹1.
Who can use it: Admins. Other roles don't see these pages.
The four pages¶
| Page | What it's for |
|---|---|
| Payments | Add credits (top up), and see and download your past payments and receipts. |
| Vyom Pricing Plans | Compare the plans, start a Free-Trial, or move to a subscription. |
| Credit-Billing | Your balance, this period's usage, your current plan, and every credit spent. |
| Self Managed Rate Card | The rates used to estimate your own vendors' costs, for services you pay your vendors for directly. |
What uses credits¶
- Calls, including test calls from Test Scenarios. A call is charged when it ends.
- Vyom numbers and phone lines: monthly rent. See Vyom Numbers.
- Add-ons you've chosen, for example Drishti.
Warnings about your balance¶
Credit-Billing shows a warning at the top when:
- your balance falls below your plan's low-balance level: top up soon;
- your balance is at or below what your most expensive call could cost: top up before calls stop (see below);
- on a subscription, you've used 80% or more of this period's usage limit.
When calls stop¶
A new call starts only while you have at least 100 credits available, enough for about a 5-minute call. On a Monthly or Annual subscription, what's left of this period's usage limit must also be at least 100 credits.
When either falls below that:
- Inbound: the caller hears "Sorry, we can't take your call right now. Please try again later." and the call ends.
- Outbound: the contact isn't called. It shows as not called: no credit on the agent's contact list, and is called on the next run once you've topped up.
Calls already in progress finish normally. Top up on Payments to start taking calls again straight away.
Need help or clarification?
Email support@eternascisense.com,
or call the support number shown on
vyom.eternascisense.com.