Vyom User Guide¶
Vyom is an Agentic AI Platform for building AI voice agents. Your agents can answer and make phone calls, look up your information, work with your other systems, send messages, and hand calls over to your team when needed.
This guide shows you how to set Vyom up and run it, one topic at a time.
Who this guide is for¶
Vyom has four roles. Each role can do everything the role before it can do.
| Role | What this person usually does |
|---|---|
| Tenant Viewer | Views agents, launches calls and campaigns, reviews call history |
| Tenant Supervisor | Everything a Viewer does, plus watches live calls, joins or takes them over, and reviews message history |
| Tenant Developer | Everything above, plus builds agents and sets up messaging and telephony |
| Tenant Admin | Everything above, plus manages people and groups |
Each page tells you at the top which role you need. See Role Based Access Control for the full list.
Where to start¶
- New to Vyom? Start with Getting Started.
- Want to build your first agent? Go to Creating a New Agent.
- Running campaigns? Go to Launching Outbound Agents.
All topics¶
- Getting Started
- Role Based Access Control
- Creating a New Agent
- Configuring Messaging
- Launching Outbound Agents
- Creating Knowledge Bases
- Configuring and Managing Telephony
- Manage Users & Groups
- Tenant Level Configurations
- Agent Call History
- Agent Insights
- Call FW & Escalations
- Testing Your Agents
- Troubleshooting Agents
- Billing & Payments
- References
Need help or clarification?
Email support@eternascisense.com,
or call the support number shown on
vyom.eternascisense.com.